|
|
Quality Management in the Selected Company
DUDOVÁ, Klára
This diploma thesis "Quality Management in the Selected Company" is focused on the quality management system in an international company, which is located in České Budějovice. The aim of this thesis is to suggest changes and recommendations for achieving higher level in current applied quality management system. Based on results from analysis of the chosen QMS areas, the respective suggestions were proposed. Based on the information from theoretical review, internal document analysis, interviews with the high management representatives and data analysis, various changes were suggested. All with one goal: establishing, keeping and continuously improving the quality management system which helps to ensure a prosperous and effectively working organisation with a stable position in the market where the organisation is present.
|
|
|
The application of the QFD method in the selected organization
Vondráková, Radka ; Plášková, Alena (advisor) ; Kořánová, Helena (referee)
The aim of this Master's Thesis is to propose improvement of the process of providing selected service, specifically serving food in the AV Gastro canteen located in the University of Economics, Prague Žižkov, for customers using the method Quality Function Deployment (QFD abbreviated), converts customer requirements into measurable indicators and set improved values. The interviewing technique based on use of questionnaires in written and electronic form was used to disclose customer requirements. One step of this method is the technical competitive assessment of functional requirements, the mystery shopping method was used for this. The graphical output of this method is the set of matrices called the house of quality. Various measures including the outline of associated costs were proposed based on outputs of QFD.
|
|
|
The competitiveness of sport centres in České Budějovice
MOSEROVÁ, Barbora
The diploma thesis aims at the firms providing services, especially sport centres offering wide spectrum of sport services, relaxation and often mentioned wellness.The main goal of the diploma thesis was to appraise the competitiveness of sport centres in České Budějovice and give a survey of competitive background. To characterize sport realization in the region of South Bohemia and to recognize customers` requirements were the partial goals of the diploma thesis. To the achievement of the goals there were used the method of questionnaire research, SWOT analysis and Porter`s model method.The suitable arranged questionnaire has served the data describing competitinevess of particular sport centres. I have surveyed the information of the most popular and frequented sport centre. I have cooperated with this sportcentre and it was the basis of the above mentioned analysis.
|
|
| |
guest ::
